Below are some of the most frequent questions we are commonly asked. However if you have a question to which the answer is not found below please don’t hesitate to contact us, call and ask so that we may better assist you.
If I have no heat or hot water what should I do?
First be sure that the emergency oil boiler switch at top of the stairs is on, check breakers or fuses. Second, check to see if your fuel source is out, such as home heating oil or propane. Next, press the reset button on your primary control once only. If burner came on after resetting, it is just temporary. The problem occurred already, call services (802-463-3122) and don’t wait till you have to press it again. You also can check on your thermostat, it should be set above room temperature. Additionally check batteries, and if your thermostat is programmable turn on setting “heat”; be sure it is set on “ON” position
When do I call for a propane delivery?
For propane tanks outside of your home please keep an eye on the gage on the tank. It shows the level of the tank in percentages (%) and not in gallons. We recommend not letting your gage go below 20%. For the customers with automatic status of deliveries we control the deliveries.
If I have no heat or hot water what should I do?
First check your emergency switch, breakers or fuses. Second, check to see if your fuel source is out, such as home heating oil or propane. Next, press the reset button on your primary control only once to restart your burner. Lastly, call your service provider.
How often should I have my furnace or boiler cleaned?
It is highly recommended that your furnace or boiler be cleaned after every heating season. Thorough maintenance of your burner prolongs the life and efficiency of your unit.
How can I conserve on water?
Do regular checks on your packings in your faucets and make sure your toilets are not leaking through. Make sure you have a faucet aerator; this is an inexpensive way to conserve your water usage.
How can I adjust my thermostat to conserve on fuel oil?
It is recommended that you keep your thermostat 2 degrees below a comfortable setting. While your body adjusts so will your pocketbook.
Can I hook up an alternative heat source in one chimney?
You can hook up another heat source in the same chimney, however, it needs a separate flue. Most chimneys are only one flue, be sure to get this professionally checked.
We understand the hardship of winter season and our collaborative work with state provided fuel assistance programs allow us to provide heating and services for those who are in need. Please see the list of programs below. You would have to make a phone call and go through an application process with state assistance office and call us when you need a delivery.
VERMONT FUEL ASSISTANCE
800-479-6151
SEVCA- WESTMINSTER VT
722-4575
SEVCA- SPRINGFIELD, VT
885-8765
COUNCIL ON AGING – VT
885-2655
NH FUEL ASSISTANCE
603-352-7512
CITIZENS OIL
1-877-JOE-4-OIL OR 1-877-563-4645
